Made in USA
978-683-9700
sales@solectria.com

Tech Support Resources

Close To The Customer

The Yaskawa Solectria Solar Tech Support Team is located in the USA. We back our products with the best, most comprehensive customer support organization in the industry! Staffed by engineers with real-world, real application experience, our team is readily available to help you and your team. We don’t just sell great American made solar products – we back them up by supporting you.

Our people are trained on products and applications just like yours. They provide intelligent solutions to particular challenges. So, you can feel comfortable that when you call, you will get the response you need. Visit our brochure for further info!

Technical Support Contact Info

Phone: (978) 683-9700, Option 7

Email: support@solectria.com

Hours: Monday-Friday 7:30 AM to 5:00 PM (CST)

PDF: Technical Support Phone Menu

Before you call, please have the following information available:

  • Model and location
  • Serial Number
  • Failure information (fault and alarm codes, descriptions)
  • For the best support it is recommended that the call be made while at the equipment in question

Returns Contact Info

Phone: (978) 683-9700, Option 7

Email: returns@solectria.com

Hours: Monday-Friday 7:30 AM to 4:00 PM (CST)

PDF: Technical Support, Warranty & RMA Process

Before you call …

Please have the following information available:

  • Model and location
  • Serial Number
  • Case Number

The Yaskawa Solectria Solar Return Material Authorization (RMA) process provides a structured and efficient pathway for evaluating, repairing, and replacing eligible equipment. Our streamlined approach supports accurate tracking, timely communication, and responsive case management to help minimize downtime and improve the customer experience.

Applications Engineering Support Contact Info

Email: appeng@solectria.com

Our Engineers are thoroughly trained in all of the most advanced aspects of our solutions. They bring unmatched skills and experience from Yaskawa Solectria Solar’s presence in photovoltaic energy development to help you with all of the questions you may have on utilizing our products to the best capacity to meet your needs.

Quote for Parts Contact Info

Email: quotes@solectria.com

Yaskawa Solectria XGI 1500 Series of inverters are field serviceable units. Do not uninstall the inverter for troubleshooting, and do not perform any part replacement without prior authorization from Technical Support. All part replacements must be performed by trained personnel to maintain warranty coverage.

Field Service Contact Info

Phone: (978) 683-9700, Option 7

Email: fieldservice@solectria.com

PDF: Start Up Services

At times, the best solution requires us to be on site, whether commissioning a system, troubleshooting an issue, or addressing a unique application challenge. Our associates are experienced working in a wide range of environments and applications, bringing practical, hands-on expertise to every project. We believe face-to-face collaboration creates value for everyone. Having our team on site helps resolve challenges efficiently while giving customers valuable insight into the proper use and maintenance of Yaskawa Solectria Solar products. At the same time, we gain a deeper understanding of our customers’ applications, allowing us to provide even better support and solutions.